Tips for Better Body Language

Effective Customer Meetings

POINTS

Complete the units, enroll in new courses, answer survey questions

By gaining points, you can win a personalised one on one coaching session

Complete the course to see how your learning has improved and gain 10 points

Answer the questions in each unit to generate your custom action plan and gain points

Collect points to be able to ask an expert any question you may have

Course Modules

% Completed

Module 1	Effective Customer Meetings
Unit 1	Effective Customer Meetings Pretest
Unit 2	Effective Face-to-Face Customer Meetings
Unit 3	Elements that Impact your Communication
Unit 4	Tips for Better Body Language
Unit 5	Tips to Use at the Start of Business Meetings
Unit 6	The Best Way to Uncover Client Needs
Unit 7	3 Steps to Demonstrate an Understanding of Client Needs
Unit 8	Steps to Use When Ending a Client Meeting
Unit 9	Effective Customer Meetings Posttest

Powered By WP Courseware

Unit Video

Unit Summary

The 5 tips that will help you in improving your body language:

Smile
Look straight
Stand and sit upright
Extend Open arms
Pace the person in front of you

Build Your Action Plan

Survey Questions

You cannot view this unit as you're not logged in yet.

Dig Deeper

Transcript

In this video you will learn about a few practical tips to improve your body language.

Body language is the non-verbal communication that we are conveying to others through the facial expressions or body positions. Since it constitutes up to 90% of the actual communicated message, we need to master it.

Here are 5 tips that will help you in improving your body language

Smile – it’s the most noticeable aspect of your face gestures
Look straight – in the eyes of your speaker – not up nor down on them
Stand and sit upright – without slouching to convey confidence
Extend Open arms – instead of crossed ones to convey openness
Pace the person in front of you by being in sync with the speed and actions that they portray

The above tips can be applied by anyone at any time to help create better, more effective communications.

Remember, it’s what you don’t say that counts.

Case Study

Kamran wanted to improve his body language further when in front of clients or during presentations so, he practiced recording himself on video doing rehearsals. Thus, he observed how he could improve his smile and posture by using open arms and good eye contact. He also practiced when with clients how he could follow their style and approach so that they felt more at ease with him. If his clients were straight to the point, he would try to be the same but if they liked to socialize, he would give some time for that and so on.

Quotes

Body language is a very powerful tool. We had body language before we had speech, and apparently, 80% of what you understand in a conversation is read through the body, not the words. Deborah Bull